Error: "HTTP ERROR 404 JSP file [/error.jsp] not found" when attempting to download a vApp from Cloud Director.
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Error: "HTTP ERROR 404 JSP file [/error.jsp] not found" when attempting to download a vApp from Cloud Director.

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Article ID: 389892

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Updated On: 03-05-2025

Products

VMware Cloud Director

Issue/Introduction

When attempting to download vAPP from Cloud Director, the UI immediately returns error: 

HTTP ERROR 404 JSP file [/error.jsp] not found

URI: /transfer/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/vm.ova
STATUS: 404
MESSAGE: JSP file [/error.jsp] not found
SERVLET: jsp

Environment

Cloud Director 10.5.x

Cause

Cloud Director attempts to look for the folder in the transfer share which does not exist (likely removed manually as a part of transfer share cleanup), but the records where left behind in the Database.

Resolution

Contact technical support and note this Knowledge Article ID (389892) in the problem description. For more information, see How to Submit a Support Request