Unable to upgrade vSphere Replication or Site Recovery Manager from 8.7 to 8.8 (Failed with exit code 5376)

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• Upgrade fails to update RPM packages files from Photon 3.0 to 4.0.
  
  
• In /var/log/vmware/vami/updatecli.log of vSphere Replication (or Site Recovery Manager), following error is reported:
  
  18/06/2025 00:49:52 [INFO] Running /opt/vmware/var/lib/vami/update/data/job/2/run_command
1. package zlib-devel-1.2.11-5.ph3.x86_64 requires zlib = 1.2.11-5.ph3, but none of the providers can be installed
2. package util-1inux-devel-2.32.1-5.ph3.x86_64 requires util-linux - 2.32.1-5.ph3, but none of the providers can be installed

Found 2 problem(s) while resolving
Error (1301) : Solv general runtime error

18/06/2025 00:50:05 [ERROR] Failed with exit code 5376
18/06/2025 00:50:05 [INFO] Update status: Running post-install scripts
18/06/2025 00:50:05 [INFO] Running /opt/vmware/var/lib/vami/update/data/job/2/post_install '8.7.0.8200' '8.8.0.7965' 4 + exec

Environment

VMware vSphere Replication 8.7

Cause

• These RPM packages are outdated and were present up until Photon 3 but have been removed in Photon 4.

• New version of Photon do not have reference to below files hence the upgrade fails.

  util-linux = 2.32.1-5.ph3
zlib = 1.2.11-5.ph3

Resolution

• The issue is resolved on upgrading 8.7 version (vSphere Replication or Site Recovery Manager) to version 8.8.0.3 (build 23263438) instead of using any previous 8.8 versions.
  
  
• Version 8.8.0.3 will automatically uninstall these old/stale RPM packages and complete the upgrade.
  
  
• During mounting of the 8.8.0.3, if the image fails to load and goes in loop with error " Failed to retrieve update" follow steps provided in the following article:
  

  SRM or VRMS VAMI Update wizard spins continuously before choosing an update source for upgrade