Error with timeout when trying to add a Teclo Cloud Automation Cloud Account

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

This Error pops up when trying to Validate the Connection:

Wait for response of test 'Test connection' with id 'XXXXX' is timed out for collector 'Collector_Name'

This error shows in the collector.log on the Cloud Proxy the Cloud Account is being added to:

2025-03-04T15:10:09,731+0000 INFO  [TasksManager-ReceivedTasksProcessor-1]  com.integrien.alive.common.communication.TasksManager.run - Received task. ID: 53337, Name: Test connection, CollectorID: 42, Created at: 1850582009449, Details
: {AIR=null,ResId={null};}, Elapsed Time: 281 msecs.
2025-02-26T15:10:12,153+0000 ERROR [docker-java-stream--1830203083]  com.github.dockerjava.api.async.ResultCallbackTemplate.onError - Error during callback
com.github.dockerjava.api.exception.InternalServerErrorException: Status 500: {"message":"Get \"https://vmwaresaas.jfrog.io/v2/\": dial tcp 54.185.186.6:443: connect: network is unreachable"}

 

Environment

Aria Operations 8.18

Cause

The container image for the adapter needs to be downloaded by the cloud proxy from an image repository.
The required images failed to be downloaded from vmwaressas.jfrog.io due to connectivity issue.

Resolution

Either:

• Allow the connectivity from the Cloud Proxy to the required repository vmwaressas.jfrog.io. or follow the configuration of an Airgap environment.

or

• Follow the configuration of an Airgap environment.

Both options are listed in this documentation: Installation and Configuration Requirements.