Denied agents appear in Workstation. According to the agent log, the agent is connected but it is in disallowed mode.
This behavior can occur on all APM platforms.
The following items are possible reasons for this occurrence:
Review loadbalancing.xml configuration and syntax. If needed revert back to a default Out Of The Box file.
Make sure the IntroscopeEnterpriseManager.properties and apm-events-thresholds.config.xml have the appropriate values for clamps in your environment.
Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai