Auto Start process does not trigger if Rich Text Field is used

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

A process that has Rich Text field used for the start condition will not trigger, even if the condition is met.

Steps to Reproduce:

1. Navigate to Classic UI and create a custom investment from Admin -> studio -> Objects
2. Create an attribute of data type 'Large String - Rich Text' and enable it for RESR API
3. Navigate to Admin -> Data Administration -. Process
4. Create a new object based process using the above created custom investment
5. Use the below start options
   1. Start Event - Update
   2. Start condition  - Value not equal to previous value    eg: ( Test RTF CI RTF != Test RTF CI RTF [Previous Value] )
6. Navigate to New UI -> Custom Investents -> Create an instance with valule on the RTF field
7. Update the RTF field 

Expected Results: The process created above should trigger
Actual Results: The process is not triggered

Environment

v16.3.1 and below

Cause

Due to DE167184

Resolution

Engineering have reviewed the defect and confirmed that tt is a limitation with RTF attributes and cannot be used as conditions in RTF attributes, as the content cannot be used in decision making.