diskErrorNotification: Notify of a disk error on Disk 0.xx Health Degraded Degraded

Products

• Security Analytics

Issue/Introduction

The Dell VA084 storage is reporting a disk error on Disk 0.xx and is showing that the health is degraded.  Security Analytics is reporting a disk error as well.  You may see a message reported in the Powervault Manager that says, "The disk has become leftover due to a timeout caused by disk degradation".

Environment

Dell VA084 storage
Dell VA014 storage
Dell ME4 and ME5 storage

Cause

The disk that is showing as failed is actually in a LFTOVR state as shown in the log files. 

0.slot#      XXXXXXX      HGST     NM10  SAS MDL     LINEAR POOL     7         11.7TB 512e       volume_vdisk  volume_vdisk  Archive OK         
0.slot#                                                     UNKN        LEFTOVR           0               0B     512e                                       N/A     Degraded   

When a hard drive is listed as "LEFTOVR" on a Dell system, it means the drive is considered a "leftover" disk, which typically indicates that it was once part of a RAID array but has been removed or excluded from the group, leaving it in a state where it's no longer actively used by the system but still contains data that might need to be managed or cleared before being reused fully. 


Resolution

The metadata from the leftover disks needs to be cleared so that the drive can be used again.

1. Log in to the Powervault Storage Manager
2. Select the System icon in the lefthand column
3. Click the Action button
4. Select Clear Metadata
5. Select the 'leftover' disks from which to clear metadata
6. Click OK
7. Click Yes to continue
8. Click OK

Verify the health of the storage array.

If after performing the above procedure, you receive any "Failure" errors, most likely the hard drive will need to be replaced.  Contact technical support to open a case for drive RMA.