I am getting the following message frequently when trying to open DSM Explorer: The AM Manager does not respond. Please check if the AM Manager is running.

Article Id: 3897
Status: Published
Updated On: 14-02-2018 07:08
Legacy Id: TEC436690
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

I am getting the following message frequently when trying to open DSM Explorer: 

"The AM Manager does not respond. Please check if the AM Manager is running."

Cause:

Although there are many possible causes for this error to occur, one of the most likely ones is a short timeout for the Admin Console.

Environment:

Client Automation (all versions)

Resolution:

Increase the Admin Console timeout.

Update the default configuration policy or create a new one, seal it and publish it.

The policy value to change is:

/Domain/Control Panel/Configuration/Configuration Policy/<>/DSM/Administration Console/Session Messaging Timeout

Increase it to 600 and try if the problem persists.

 

          

<Please see attached file for image>

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Additional Information:

If this suggestion does not solve the problem, please open a support case to investigate the cause of this problem and reach its resolution.

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