I am getting the following message frequently when trying to open DSM Explorer: The AM Manager does not respond. Please check if the AM Manager is running.

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

I am getting the following message frequently when trying to open DSM Explorer: 

"The AM Manager does not respond. Please check if the AM Manager is running."

Cause

Although there are many possible causes for this error to occur, one of the most likely ones is a short timeout for the Admin Console.

Environment

Client Automation (all versions)

Resolution

Increase the Admin Console timeout.

Update the default configuration policy or create a new one, seal it and publish it.

The policy value to change is:

/Domain/Control Panel/Configuration/Configuration Policy/<>/DSM/Administration Console/Session Messaging Timeout

Increase it to 600 and try if the problem persists.

 

          

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Additional Information

If this suggestion does not solve the problem, please open a support case to investigate the cause of this problem and reach its resolution.