USS Install Error "Checksum Validation failed. Upload a valid Liferay ZIP file."

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue

When attempting to install the USS component, when selecting the Liferay ZIP file, the install returns an error: "Checksum validation failed. Upload a valid Liferay ZIP file". 

The Liferay file downloaded was: 'liferay-portal-tomcat-6.2-ce-ga6-20160112152609836.zip'

Cause

The incorrect Liferay ZIP file was downloaded and/or the ZIP file is corrupt

Resolution

Download correct Liferat ZIP file from: https://www.liferay.com/downloads/liferay-portal/available-releases

Scroll down to the 'Other Versions section' and select 'Liferay Portal 6.1 Community Edition GA3 -> Bundled with Tomcat' and click the download icon.

<Please see attached file for image>

 

Additional Information

 The correct Liferay ZIP file is 222 MB.

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: