How can I create a shortlist of patches I have applied to CA Service Desk Manager

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Article ID: 38962

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:
How can I create a shortlist of patches  I have applied to CA Service Desk Manager?

 

Answer:

The ApplyPtf tool store the information about patches applied to CA Service Desk Manager

In the %NX_ROOT%\<servername>.his file.

You can use the command sequence below to show / get  a short list showing all patches applied

on  a Service Desk Manager server.

 

 

Additional Information:
Sample steps to do on Windows system:

1.  Logon to your Service Desk Manager machine

2.  Open a command prompt window

<Please see attached file for image>

Step_2.PNG

3. Type nxcd and press ENTER

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Step_3.PNG

 

- > The above command change the working directory to the CA Service Desk Manager root   
      directory.

4. Type findstr “PTF”  *.his

<Please see attached file for image>

Step_4.PNG

- > The above screenshot  show the patches you have applied on this machine in date time sequence.

5.  Type findstr “PTF” *.his > patches_applied.txt and press ENTER

 

<Please see attached file for image>

Step_5.PNG

- > The above command writes the  findstr command  output into file patches_applied.txt.

6. Type patches_applied.txt

<Please see attached file for image>

Step_6.PNG

- > the above command show you the patches_applied.txt content

 

Environment

Release: CACMDB99000-11.1-CMDB
Component:

Attachments

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