How to integrate the Federated Search function on a secondary server?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

When searching for Knowledge Documents on a secondary server by using the Federated Search function, the following error appears despite the Federated Search option is turned on during the pdm_configure on the secondary server. How can I configure the Federated Search feature on a secondary server?

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Answer:

In order to integrate the Federated Search function on a Service Desk Manager secondary sever, you need to run pdm_configure  to turn on the Federated Search option and then add a Tomcat for Federated Search on that secondary server as shown below.

e.g. From pdm_configure

<Please see attached file for image>

 

1) Log into Service Desk and open the [Administration] tab. 

2) Go to 'System' > 'Configurations' and open the Configuration that currently you are using. 

<Please see attached file for image>

3) Open [Additional Processes] tab and click on <Add Process> button. 

<Please see attached file for image>

4) Enter the following on the Create New Process screen. 

Host Name: Select the secondary server host name where you would like to add Federated Search function. 

Process: Federated Search Tomcat Server 

<Please see attached file for image>

5) Click on the <Save> button to save the data. 

6) Open the [Additional Processes] tab and ensure the process is added. 

<Please see attached file for image>

7) Run pdm_configure on a primary server. 

8) Restart the CA Service Desk service on all servers. 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: