Dx NetOps Report Manager Service not working after migration

Products

• Network Observability
• CA Performance Management
• Spectrum

Issue/Introduction

I am migrating everything to RHEL 9, today I tried the SRM.

I simply stopped the SRM and disabled the box (new IP, hostname, rename "/opt/SRM"). 
I created a new box, RHEL9, same prerequisites. Same IP, same hostname, same host file as the original one.

Reinstall SRM, all seems to be OK, status ok, install OK, test in PM Data Sources OK.
But it does not work:
PM Status page reports SRM as 'Failed';
'Service Status' : 'Connection Lost'

Environment

Dx NetOps PM integrated with Spectrum and Report Manager Service: any supported release

Cause

Portal is registered in the SRM RIB Service instance. If the SRM RIB Service just removed/re-installed, the registration is removed. The new SRM RIB Service instance does not have any info about the Portal and the OneClick to authenticate against. 

Resolution

1. On the Portal Spectrum DS configuration disable SRM RIB Service integration. Save.

2. Enable SRM RIB Service integration. Save. 

3. Check if problem solved.

Additional Information

DMService.log :

 

ERROR | RIB/Engine               | 2025-02-26 11:10:46,826 | com.ca.im.rib.engine.sources.SourceScanner                       
      | Failed to scan RIB source
java.util.concurrent.ExecutionException: com.ca.im.rib.engine.sources.RIBSourceException: Unexpected error occurred while scanning a RIB source
  RIB Source URL: http://SRM_HOST:8081/rib
    at java.util.concurrent.FutureTask.report(Unknown Source) ~[?:?]
    at java.util.concurrent.FutureTask.get(Unknown Source) ~[?:?]
    at com.ca.im.rib.engine.sources.SourceScanner.scanSources(SourceScanner.java:162) [portal.rib.engine-24.3.6-RELEASE-8.jar:?]
    at com.ca.im.rib.engine.sources.SourceScanner.doRun(SourceScanner.java:121) [portal.rib.engine-24.3.6-RELEASE-8.jar:?]
    at com.ca.im.rib.engine.sources.SourceScanner.run(SourceScanner.java:57) [portal.rib.engine-24.3.6-RELEASE-8.jar:?]
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [?:?]
    at java.util.concurrent.FutureTask.runAndReset(Unknown Source) [?:?]
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) [?:?]
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:?]
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:?]
    at java.lang.Thread.run(Unknown Source) [?:?]
Caused by: com.ca.im.rib.engine.sources.RIBSourceException: Unexpected error occurred while scanning a RIB source
  RIB Source URL: http://SRM_HOST:8081/rib
    at com.ca.im.rib.engine.sources.SourceScannerTask.call(SourceScannerTask.java:43) ~[portal.rib.engine-24.3.6-RELEASE-8.jar:?]
    at com.ca.im.rib.engine.sources.SourceScannerTask.call(SourceScannerTask.java:14) ~[portal.rib.engine-24.3.6-RELEASE-8.jar:?]
    at java.util.concurrent.FutureTask.run(Unknown Source) ~[?:?]
    ... 3 more
Caused by: jakarta.xml.ws.WebServiceException: org.apache.cxf.binding.soap.SoapFault: HTTP 503 Service Unavailable