Internal Server Error saving File System IW data source

Products

• Information Centric Analytics

Issue/Introduction

When creating or editing a data source of type File System IW in the Risk Fabric console, the following error message is displayed:

Request Failed Your request failed. Click 'OK' to close this window or 'Refresh' to refresh the page. Try again or contact the site administrator. Status: 500 StatusText: Internal Server Error Error: An error has occurred. Error ID: <ID>

Error messages similar to the following are captured in the RiskFabric server log file on the application server (%ProgramData%\BayDynamics\Logs\w3wp_RiskFabric.<yyyyMMdd>.log):

2025-02-26 12:26:15,438 [16:INFO] LinkedServer.GetFilesystemConfig() Configuring a new FilesystemFileConfig
2025-02-26 12:26:15,438 [16:INFO] LinkedServer.GetFilesystemConfig() AuthenticationMode: Windows
2025-02-26 12:26:15,438 [16:INFO] LinkedServer.GetFilesystemConfig() Login: 
2025-02-26 12:26:15,438 [16:INFO] LinkedServer.GetFilesystemConfig() Password: (null or empty)
2025-02-26 12:26:15,438 [16:INFO] LinkedServer.GetFilesystemConfig() SourceFolder: \\<UNC_share>\<Source_Files>
2025-02-26 12:26:15,438 [16:INFO] LinkedServer.GetFilesystemConfig() DownloadPath: \\<UNC_share>\<Download_Files>
2025-02-26 12:26:15,438 [16:INFO] IntegrationTask.Execute() Attempting validation
2025-02-26 12:26:15,469 [16:INFO] IntegrationTask.ValidateDestination() Attempting to create directory \\<UNC_share>\<Download_Files>
2025-02-26 12:26:15,485 [16:ERROR] IntegrationTask.ValidateDestination() Problem validating DownloadPath: \\<UNC_share>\<Download_Files>
2025-02-26 12:26:15,485 [16:ERROR] IntegrationTask.ValidateConfiguration() An exception occured trying to validate Filesystem File Copier configuration
2025-02-26 12:26:15,485 [16:ERROR] IntegrationTask.ValidateConfiguration() System.IO.IOException: The network name cannot be found.

Environment

Version : 6.x

Component : Integration Wizard

Cause

The Information Centric Analytics (ICA) application's RiskFabricAppPool identity account (ICA service account) does not have rights to access the Download Directory path or Source Folder path entered in the data source definition.

Resolution

Grant the ICA service account read and write access to the Download Directory path and Source Folder path.