Health Status shows "Unknown" in vCenter Server Management Interface VAMI 5480 page

Products

• VMware vCenter Server

Issue/Introduction

• Per restart vCenter, service applmgmt is always in stop status.
• After restarting applmgmt service, the summary  Health Status in vCenter Server Management Interface (VAMI) shows Unknown.
• vCenter Server other services are running normally.

 

Environment

vCenter Server 7.0.3

Cause

DB corruption.

Resolution

Before proceeding with the following actions, please ensure that you have either taken a snapshot with memory for vCenter or performed a file-based backup.

1. Using root access vCenter CLI
2. Check services status：
   # service-control --status
3. Stop relate-services：
   # service-control --stop vmware-statsmonitor
# service-control --stop applmgmt
4. Remove appliance_stats files
   rm /var/vmware/applmgmt/appliance_stats*
5. Restart stopped relate-services
   # service-control --start vmware-statsmonitor
# service-control --start applmgmt