Enable Stargate debug logging in Protection Engine 9.0 and later on Linux.

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

Stargate debug logging is sometimes required for advanced investigations on active support cases, therefore it should be utilized only in case of necessity by request of a Symantec Support Engineer.

Resolution

Enable Stargate debug logging

1. Stop the SPE service

/etc/init.d/symcscan stop

2. Make a backup of the current symcscan.sh script

cd /<SPE_INSTALL_FOLDER>/bin
cp -p symcscan.sh symcscan.sh.bak

3. Open symcscan.sh

vi symcscan.sh

4. Press "i" to enter insert mode
5. Insert the following lines right after the commented lines near the top

export STARGATE_DEBUG_LEVEL=5

6. Save the file by pressing ESC, :wq, and then pressing <ENTER>
7. Restart symcscan

/etc/init.d/symcscan start

8. Verify there are .etl files being created in <SPE_INSTALL_FOLDER>/definitions/Stargate/logs

ls -lah <SPE_INSTALL_FOLDER>/definitions/Stargate/logs

9. After reproducing the issue, collect all of the files in <SPE_INSTALL_FOLDER>/definitions/Stargate/logs

Disabling stargate debug logging

1. Stop the SPE Service

/etc/init.d/symcscan stop

2. Comment out the lines inserted in step 5 above or replace with the original script.
3. Restart symcscan

/etc/init.d/symcscan start