Troubleshooting Wavefront Proxy Installation and Upgrade Issues with HELM

Products

• Observability

Issue/Introduction

This guide helps users troubleshoot and resolve issues related to Wavefront Proxy installation, particularly in environments where Kubernetes clusters are deployed using Helm or TKG (Tanzu Kubernetes Grid). For users who initially deployed Wavefront Proxies via Helm https://projects.registry.vmware.com/ui/packages/docker:%2F%2Ftanzu_observability%2Fproxy, it's important to note that Helm is no longer a supported method for upgrading proxies. In such cases, users will need to upgrade to version 13.7 using either the Kubernetes Operator or manual installation methods.

Environment

Wavefront Proxy 13.4 (via Helm)

Cause

• No Longer Supported Installation Method: Helm is no longer supported for Wavefront deployments, which means no new image updates or fixes will be applied using these methods. You’ll need to use one of the supported methods for proxy upgrade—either the Kubernetes Operator or a manual installation.

 

Resolution

• Kubernetes Operator Setup (Recommended Method): To upgrade your Wavefront Proxy using the Kubernetes Operator, follow these steps:

  • Install the Wavefront Kubernetes Operator by applying the necessary YAML files.
  • Ensure your cluster meets the prerequisites outlined in the installation guide.
  • Deploy the latest proxy image (13.7) using the Kubernetes Operator, which ensures better scalability and management for your proxies.
  • For detailed steps on how to install and configure the Kubernetes Operator, refer to this guide.

 

• Manual Installation for Proxy Upgrade: For users who prefer manual installation, you can follow these steps:
  • • Remove the existing proxy deployment from the cluster.
    • Install the latest proxy (13.7) using the manual installation method.
    • For instructions on manual proxy installation, follow the steps provided in this documentation.

 

• If your proxy fails to deploy after upgrading, verify your YAML configurations and ensure the required values are set, such as correct image repository, proxy arguments, and sufficient resource allocation.

Additional Information

See: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/vmware-aria-operations-for-applications/saas/integrations_new_changed_2022.html 

If you have any issues or need assistance with the upgrade, please don’t hesitate to reach out to Wavefront support team.