Emails are not getting triggered consistently for clear alerts

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Inconsistent EMAILS getting generated for clear alerts 

Currently have below setting for clear 

Environment

UIM 23.4 CUx

Resolution

In this use case setting message counter equals 1 is causing the issue of inconsistent clear EMAIL alerts 

Suggestion is to remove the clear severity setting in existing profiles 

Create a new profile or profiles to send emails for clear alerts on message arrival or use small overdueage like 5s

You can add filters as required if sending to different email groups