Unable to deploy RaaS server, part of SaltStack Config/Aria Automation Config
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Unable to deploy RaaS server, part of SaltStack Config/Aria Automation Config

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Article ID: 388849

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Symptoms:

  • during the installation of Aria Automation Config, applying the salt high state for RaaS server failed with binary conflicts for openssl
  • the RaaS highstate also failed for step "import_initial_objects"
  • reviewing raas log it shows "Failed to connect to the storage backend. Trying again in a bit."
  • running the RaaS service in foreground with debug logging, command 
    su - raas -c "raas -l debug --port 4443"

    shows the connection to Postgres failed

  • reviewing the connectivity with tools such as curl or telnet, shows the Postgres server is reachable on the Network
  • while attempting to connect to postgres via IP this error is seen 
    double free or corruption (out)

    however the connection via local socket is working

  • the installed OpenSSL version is higher then 3.1

Environment

Aria Automation Config 8.17

Cause

The installed PostgreSQL version is incompatible with the newer OpenSSL version.

Resolution

To resolve the issue please either:

  • Update Postgres to the version provided by the distribution
     - or -
  • Downgrade OpenSSL to version 3.1.x or below, and comment out the lines in the highstate file for installation of openssl* packages