SaaS ASM - User never receive activation email
Article ID: 388834
Updated On:
Products
CA App Synthetic Monitor
Issue/Introduction
Using ASM Master account I sent activation mail to user but he never received it so I recreated the user account then I changed the status to active but he receive the below message:
" Your password change request has been e-mailed to <user email>. If no email is received check that the submitted address is correct"
I have retried to send the password reset link but user is not receiving any mail.
Environment
SaaS ASM
Cause
If the email bounces with a hard error (5XX) we stop sending to this address to prevent getting blacklisted as spammers.
We can manually remove emails from the blacklist but user must confirm they can accept external emails, otherwise they'll be blocked again.
Resolution
Contact Broadcom Support to manually remove user email(s) from the blacklist
Additional Information
Feedback
Yes
No
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