Deployments stuck at initialization phase

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

From time to time some deployments are stuck at initialization phase.

Environment

Release Automation 6.8, 6.9

Resolution

A restart of service on NAC could resolve the problem.

But to find the root cause logs should be analyzed.

- On Retrieval Agent, edit file <nolio_path>/conf/log4j2.properties and update these lines :

appender.RegularAppender.policies.size.size=50Mb
appender.RegularAppender.strategy.max=30

appender.NimiFileAppender.policies.size.size=50Mb
appender.NimiFileAppender.strategy.max=30

appender.ActionsAppender.policies.size.size=50Mb
appender.ActionsAppender.strategy.max=30

- Restart Nolio service on retrieval agent

- When problem occurs, open a case at Broadcom technical support and attach the directory logs from NAC and Retrieval Agent.