Loading Catalog Items in Aria Automation Takes Too Long

Products

• VMware Aria Suite

Issue/Introduction

In the Aria Automation UI, users are experiencing difficulty with accessing the catalog Items due to long time to load.

The catalog service website often appears to be stuck on a loading screen. 

Environment

VMware Aria Automation 8.17.x

Resolution

The Catalog service started to implement a new feature called "Show User Name" in vRA-8.17.0 and finished it in vRA-8.18.1,

However, accidentally enabled the feature toggle in vRA8.17.0.

So the solution is to off  the "Show User Name" toggle at Infrastructure -> Settings -> "Show User Name", and then give the system 24 hours to respond (to allow scheduled tasks to be complete).