Server backlog issues with App Control version 8.10.4 and 8.11

Products

• Carbon Black App Control

Issue/Introduction

• App Control Server 8.10.4 and 8.11 could see a growing server-side backlog
• The Server-backlog Health Indicator triggers an alert

Environment

• App Control Server: 8.10.4 and 8.11
• Microsoft SQL Server: All Supported Versions

Cause

• App Control Server 8.10.4 and 8.11 are designed to do regular inserts that require table locks to process the changes
• This locking happens so frequently that it stops the backlog progressing on the server

Resolution

Please create a Support case and request the SQL fix for the server-backlog issue

Additional Information

This is scheduled to be fixed in App Control Server 8.12 with EPCB-22484