Server backlog issues with App Control version 8.10.4 and 8.11
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Article ID: 388662
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Updated On:
Products
Carbon Black App Control
Issue/Introduction
- App Control Server 8.10.4 and 8.11 could see a growing server-side backlog
- The Server-backlog Health Indicator triggers an alert
Environment
- App Control Server: 8.10.4 and 8.11
- Microsoft SQL Server: All Supported Versions
Cause
- App Control Server 8.10.4 and 8.11 are designed to do regular inserts that require table locks to process the changes
- This locking happens so frequently that it stops the backlog progressing on the server
Resolution
Please create a Support case and request the SQL fix for the server-backlog issue
Additional Information
This is scheduled to be fixed in App Control Server 8.12 with EPCB-22484
Feedback
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