Server backlog issues with App Control versions 8.10.4 and 8.11.0 ONLY
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Server backlog issues with App Control versions 8.10.4 and 8.11.0 ONLY

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Article ID: 388662

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Updated On:

Products

Carbon Black App Control

Issue/Introduction

  • App Control Server 8.10.4 and 8.11.0 could see a growing server-side backlog
  • The Server-backlog Health Indicator triggers an alert

Environment

  • App Control Server: 8.10.4 and 8.11.0
  • Microsoft SQL Server: All Supported Versions

Cause

  • App Control Server 8.10.4 and 8.11.0 are designed to do regular inserts that require table locks to process the changes
  • This locking happens so frequently that it stops the backlog progressing on the server

Resolution

WARNING: EPCB-22484 Scripts are NOT designed for versions 8.11.2 and higher. It will break backlog processing.

Upgrade to Server 8.11.2 and upgrade the Rules Installer to version 1.30

Additional Information

  • If an upgrade is not immediately possible, open a case with Support and request the hotfix for EPCB-22484