The selected backup is too large to be downloaded

Products

• Messaging Gateway

Issue/Introduction

When attempting to download a backup file from the SMG web interface, the following error is displayed: 

Environment

SMG 10.8 10.9

Resolution

Step 1: Enable the Support Account

1. Use an SSH client (e.g., PuTTY) to connect to the SMG server.
2. Run the following command to enable the support account:

   set-support
   

    

Step 2: Transfer the Backup File Manually

1. Open WinSCP and connect to the appliance using the support account.
2. Navigate to:
   

   /data/backup

3. Locate and transfer the required backup file to your local machine.