Verifying and Troubleshooting Health Status of Aria Operations for Network (formerly vRealize Network Insight) appliances

Products

• VMware Aria Operations for Networks

Issue/Introduction

This article provides steps to verify and troubleshoot the health status of Aria Operations for Network (formerly vRealize Network Insight) appliances. It is particularly useful when Aria LCM (Lifecycle Management) reports that Aria Operations for Network (formerly vRealize Network Insight) appliances have failed the health check.

Environment

VMware Aria Operations for Networks

Resolution

From the UI:

Log in to the AON Management UI and navigate to Settings > Infrastructure and Updates. Under the System Health and System Infrastructure section, you will find an overview of any potential issues. A properly functioning system should display a healthy status in green.

Example output from the AON Management UI:

From the CLI:

Log in to the AON appliances via CLI using the "support" username and execute the following commands to check the health status of all services:

• ub
• ./check-service-health.sh -d -p

Network Connectivity Check to the Aria LCM:

Perform a network connectivity check between the AON Platform Appliance and Aria LCM on ports 22 and 443 by running the following commands on the AON Platform Appliance:

nc -zc <LCM IP address/FQDN> 22

nc -zc <LCM IP address/FQDN> 443