Verifying and Troubleshooting Health Status of vRNI/AON Appliances

Products

• VMware Aria Operations for Networks
• VMware vRealize Network Insight 6.x

Issue/Introduction

This article provides steps to verify and troubleshoot the health status of vRNI (VMware vRealize Network Insight) / AON (Aria Operations for Networks) appliances. It is particularly useful when Aria LCM (Lifecycle Management) reports that vRNI / AON appliances have failed the health check.

Environment

VMware Aria Operations for Networks

VMware vRealize Network Insight

Resolution

From the UI:

Log in to the vRNI / AON Management UI and navigate to Settings > Infrastructure and Updates. Under the System Health and System Infrastructure section, you will find an overview of any potential issues. A properly functioning system should display a healthy status in green.

Example output from the vRNI / AON Management UI:

From the CLI:

Log in to the vRNI appliances via CLI using the "support" username and execute the following commands to check the health status of all services:

• ub
• ./check-service-health.sh -d -p

Network Connectivity Check to the Aria LCM:

Perform a network connectivity check between the vRNI Platform Appliance and Aria LCM on ports 22 and 443 by running the following commands on the vRNI Platform Appliance:

nc -zc <LCM IP address/FQDN> 22

nc -zc <LCM IP address/FQDN> 443