Unable to Access Enforce Server Management Web Console - Constant 404 Redirect
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Unable to Access Enforce Server Management Web Console - Constant 404 Redirect

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Article ID: 388559

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Updated On:

Products

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Issue/Introduction

DLP 16.x

Environment

Windows

Cause

Services will not start and the logs will show to many Lock Files: 

File: localhost.xxxxxx.log
Date: 
Thread: 18
Level: SEVERE
Source: org.apache.catalina.core.ContainerBase.[Catalina
Message: Exception sending context initialized event to listener instance of class [com.vontu.manager.init.ManagerInitialization]
Cause:
java.lang.RuntimeException: Unable to initialize loggersjava.lang.RuntimeException: Unable to initialize loggers
    at com.vontu.manager.logging.ManagerLoggerConfigNotifiable.initializeLoggers(ManagerLoggerConfigNotifiable.java:87)
    at com.vontu.manager.logging.ManagerLoggerConfigNotifiable.<init>(ManagerLoggerConfigNotifiable.java:62)
    at com.vontu.manager.init.ManagerInitialization.initializeOperationalLogging(ManagerInitialization.java:157)
    at com.vontu.manager.init.ManagerInitialization.initializeLogging(ManagerInitialization.java:120)
    at com.vontu.manager.init.ManagerInitialization.contextInitialized(ManagerInitialization.java:75)
Caused by: java.io.IOException: Couldn't get lock for E:/ProgramData/Symantec/DataLossPrevention/EnforceServer/16.0.00000/logs/debug/manager_jdbc_%g.log, maxLocks: 100

 

Resolution

  1. With all services already stopped, delete ALL Lock Files from the directory shown in the logs
  2. Once removed, start services as normal

 

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