The Symantec Management Console is very slow

Products

• Client Management Suite

Issue/Introduction

The Symantec Management Console is opperating very slowly when using it.

Environment

ITMS 8.7.3

Cause

We looked at the Windows System Event logs and saw the following:

The processing of Group Policy failed. Windows attempted to retrieve new Group Policy settings for this user or computer. Look in the details tab for error code and description. Windows will automatically retry this operation at the next refresh cycle. Computers joined to the domain must have proper name resolution and network connectivity to a domain controller for discovery of new Group Policy objects and settings. An event will be logged when Group Policy is successful.

and

The processing of Group Policy failed. Windows could not authenticate to the Active Directory service on a domain controller. (LDAP Bind function call failed). Look in the details tab for error code and description.

Resolution

Customer contacted Microsoft who resolved these errors. The Console is running fine now.