Dashboards assigned to users are missing and are not available in 'Orphaned and Unassigned' menu of Aria Operations.

Products

• VMware Aria Suite

Issue/Introduction

When switching from LDAPS to LDAP as the authentication protocol for AD, dashboards for users are deleted, despite the same AD endpoint being used.

The dashboards cannot be found in the 'Orphaned and Unassigned' tab of the 'Control Panel' menu of the UI.

 

Environment

Aria Operations 8.18.x

Cause

This issue can be caused by changing the authentication protocol in the AD config of Aria Operations.

Resolution

Aria Operations takes periodic backups of all dashboards.

These dashboards can be retrieved from the Aria Operations appliance, imported and reassigned to the appropriate user.

1. Open an SSH session to the Aria Operations master node.
2. Navigate to the dashboard dump directory;

   • cd /storage/db/vcops/dashboard_dump/

3. List the contents of the directory.

   • ls -l

   • Each folder listed represents a user in Aria Operations and each folder contains backups of all dashboards for that user in a '.zip' format. Each zip has a backup of every dashboard for that user.
4. Transfer the zip file with the most recent date to a local directory. A utility like WinSCP will be required.
   • Keep track of which zip belongs to which user.
5. Log into the Aria Operations UI using the admin account.
6. Navigate to 'Operations' and 'Dashboards'.
   • In the right pane of the UI, to the right of the 'Add' button, there is a button with three horizontal dots, click this.
   • Select 'Import'
   • Select the zip file for one user and click 'Import'
7. Once imported you will need to assign the dashboards to the appropriate user.
   • Organise the view by 'Date Modified'
   • Select a dashboard with the most recent date and time.
   • Click the three vertical dots button to the left of the dashboard
   • Select Change Ownership
   • Choose the user the dashboard is to be assigned to and click 'Save Changes'
8. Repeat for all new dashboards imported at the same time.
9. Repeat all of the users.
10. Confirm that the users can see their dashboards in the UI when they log in using their credentials.