Error - Unable to log in. "An error occurred authenticating. Please try again later." with LDAP users.

Products

• VMware Integrated OpenStack

Issue/Introduction

Unable to login to VIO console with LDAP users. 

User will be able to login using Admin user.

The logs indicate the below :

Feb 14 14:49:06 controller-xxxxxxxxxx keystone-api[859]: 2025-02-14 14:49:06.101722 File "/usr/lib/python3.7/site-packages/ldap/ldapobject.py", line 315, in _ldap_call
Feb 14 14:49:06 controller-xxxxxxxxxx keystone-api[859]: 2025-02-14 14:49:06.101724 result = func(*args,**kwargs)
Feb 14 14:49:06 controller-xxxxxxxxx keystone-api[859]: 2025-02-14 14:49:06.101740 ldap.CONNECT_ERROR: {'desc': 'Connect error', 'info': 'error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed (unable to get local issuer certificate)'}
Feb 14 14:49:06 controller-xxxxxxxx keystone-api[859]: 2025-02-14 14:49:06.101755

Environment

7.x

Cause

The LDAP server certificate is expired or the LDAP server is not reachable.

Resolution

- Check if the LDAP server is reachable and necessary ports are open.

- Check if the LDAP current certificate is updated in the VIO console. Reconfigure if needed.