Blue screen error referring to SISIPSFileFilter.sys

Products

• Data Center Security Server Advanced

Issue/Introduction

With Symantec Data Center Security (DCS) agent installed on Windows OS, machine may experience a blue screen with bugcheck 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA) caused by SISIPSFileFilter.sys.

Environment

• DCS Windows agent 6.9.3 and below

Cause

SISIPSFileFilter.sys accessed an invalid address.

Resolution

Please contact Broadcom technical support for assistance with this issue.

Additional Information

CRE-20411