User search on a large user store causes timeout error.

Products

• CA Directory
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On
• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

This is only applicable where Siteminder is integrated. 

When running a user search (user_id=*) on user store with large user base, the task fails with the following error message in smps.log:

[1033/3009][Tue Feb 10 2009 02:00:48][IMS6DsLdapProvider.cpp:2920][ERROR]
(CIMSDsLdapProvider::FindIMSObjects) Search failed for filter:
(&(objectclass=top)(objectclass=person)(objectclass=organizationalperson)
(objectclass=inetorgperson)(objectclass=idmsuser)(uid=*))
[1033/3009][Tue Feb 10 2009 02:00:48][IMS6DsLdapProvider.cpp:2921][ERROR]
(CIMSDsLdapProvider::FindIMSObjects) DS error message 'Timed out'

Environment

Release: 14.5
Component: IDMGR

Resolution

1. Increase the Max time from:
   Siteminder Policy Server User Interface -> User Directories -> YOUR_DIRECTORY -> Directory Setup tab -> Max time.
   Default value is 10 Seconds, this is a global setting and affect every IM user search and tasks. Setting change requires a policy server restart.
   
   
2. Increase the timeout from directory.xml:
   Directory.xml -> <DirectorySearch maxrows="0" timeout="10"/>
   Default value is 10 Seconds, this is also a global setting and affects every IM user search. Setting change requires an IM server restart.
   
   
3. Customize the user search and add a default scope to limit the number of users returned by the search.

Note:
There is another parameter - Max results(In policy server user console)/maxrows(directory.xml), this does not limit the results return by a search, instead it returns an error 'Sizelimit exceeded' when the number of results exceed the value, which is not a desirable.