Using VMWare templates to create new systems while preventing duplicate GUIDs in the Altiris database

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

We are deploying a lot of systems via VMWare template that are creating Duplicate GUIDs in the database.  How can we resolve this?

Resolution

Deploy the Template as a new VM.  Stop the Symantec Management Agent service and delete these 3 Registry Keys:

3 locations:

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent
HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\eXpress\NS Client

The VM can then be converted back to a Template.

If we see errors in the logs regarding Blacklisted hosts, please follow this KB: 157217 to truncate the AgentBlacklist table.  That's the easiest way to clear the messages up.