Add ability in UI to input and select from list ticketing system for alarm.
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Add ability in UI to input and select from list ticketing system for alarm.

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Article ID: 388372

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Updated On: 02-14-2025

Products

DX SaaS

Issue/Introduction

ER Ask:

  • Add the ability in DX O2 SaaS to add multiple Ticketing systems.
  • Have a drop down in Alarm to pick which ticketing system to use.
  • Provide ability admin to limit ticket to groups or users to restrict using correct ticket for groups of alarms. Similar to Queries in Settings

Resolution

ER Defect DE627702