HCX Migration Wizard does not display icons/objects for destination site

Products

• VMware HCX

Issue/Introduction

When configuring a Migration, the HCX Migrate Virtual Machines window has blank or missing destination objects

 

A successful migration wizard will have all icons/objects present

 

 

In the HCX Manager UI --> Interconnect --> Service mesh tab, Error: "Http failure response for https://<vCenter_Server_IP/FQDN>hybridity/api/interconnect/computeProfiles?endpointid=<id> 500 OK" is present

 

 

The following error is displayed in the /common/logs/admin/web.log

2025-02-13 01:19:08.320 UTC [https-jsse-nio-8443-exec-6, , , TxId: ] ERROR c.v.v.h.a.HybridityAuthenticationEntryPoint- AuthenticationEntryPoint - got Authentication Exception
org.springframework.security.authentication.BadCredentialsException: Error validating user #############@vsphere.local: Status code: 500, Reason: Internal Server Error<?xml version='1.0' encoding='UTF-8'?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="http://docs.oasis-open.org/ws-sx/ws-trust/200512">ns0:FailedAuthentication</faultcode><faultstring>Invalid credentials</faultstring></S:Fault></S:Body></S:Envelope>

 

Environment

HCX

vCenter Server

Cause

The credentials used to register the HCX Cloud Manager to the vCenter Server are no longer valid or the HCX Cloud Manager is no longer able to access vCenter server using port 443

Resolution

From HCX Manager CLI as root, verify you can access the vCenter server using port 443

curl -kv https://<vCenter_Server_IP/FQDN>

 

Confirm Destination HCX Manager is able to access vCenter Server

 

Enter Valid vCenter server credentials