Inviting New User Admin Gives Error: Failed to create user - Internal server error

Products

• Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black Cloud Managed Detection (formerly Cb Threatsight)
• Carbon Black Cloud Prevention
• Carbon Black Cloud Workload

Issue/Introduction

Inviting a new console user gives an error:

• Failed to create user
• Internal server error

 

Environment

• Carbon Black Cloud Console

Resolution

This will require Carbon Black Support / Engineering to resolve.

1. Collect a HAR File and HTTP Error Logs while replicating the issue
2. Open a Support case