PSOD: #PF Exception 14 in world xxxxxxx:hostd-IO IP xxxxxxxxxxxxxxx addr xxxxxxxxxxxxxxx

Products

• VMware vSphere ESXi

Issue/Introduction

The ESXi suffers a PSOD with the below backtrace.

Backtrace:

cpuxx:xxxxxxxx)Backtrace for current CPU #xx, worldID=xxxxxxx, fp=xxxxxxxxxxxxxxx

cpuxx:xxxxxxxx)SchedVsi: xxxx: Group: host/vim/vmvisor/vsanperfsvc(xxxx): min=0, units: mb
ESC[7m
cpuxx:xxxxxxxx)WARNING: UserSocketInet: xxxx: vsanmgmtd: waiters list not empty!ESC[0m
ESC[7m
cpuxx:xxxxxxxx)WARNING: World: vm 2102034: xxxx: vmm3:<VM_Name>:vcpu-3:VMM fault 14: src=MONITOR rip=0xfffffffffc02437f regs=0xfffffffffc407d80 LBR stack=0xfffffffffc407a20ESC[0m
cpuxx:xxxxxxxx)Backtrace for current CPU #xx, worldID=xxxxxxx, fp=xxxxxxxxxxxxxxx
cpuxx:xxxxxxxx)0x45396b21bf40:[xxxxxxxxxxxxxxx]WorldPanicWork@vmkernel#nover+0x8d stack: 0x1fc407c90, 0x45396b21f000, 0x45395119f140, 0x1f, 0x401
cpuxx:xxxxxxxx)0x45396b21bf90:[xxxxxxxxxxxxxxx]World_VMMPanic@vmkernel#nover+0x1c stack: 0x45396b21f000, 0xfffffffffc4078e0, 0x0, 0x0, 0x400
cpuxx:xxxxxxxx)0x45396b21bfa0:[xxxxxxxxxxxxxxx]VMMVMKCall_Call@vmkernel#nover+0x108 stack: 0x0, 0x0, 0x400, 0x82, 0x136a7f000
cpuxx:xxxxxxxx)0x45396b21bfe0:[xxxxxxxxxxxxxxx]VMKVMM_ArchEnterVMKernel@vmkernel#nover+0xe stack: 0x42000955947c, 0xfffffffffc06b20a, 0x0, 0x0, 0x0
cpuxx:xxxxxxxx)UserDump: xxxx: vmx-vcpu-0:XXXXXXXXX: Dumping cartel xxxxxxx (from world xxxxxxx) to file /vmfs/volumes/xxxxxxxx-xxxxxxxx-xxxx-xxxxxxxxxxxx/<VM_NAME>/vmx-zdump.000 ...

Environment

VMware vSphere ESXi 7.x

Cause

The cause of the PSOD is the PCPU highlighted in the error

Resolution

Engage your Hardware vendor to analyze the PCPU mentioned in the PSOD backtrace.