Pre-check failed when using HP One View (OV4VC) with HP Support Pack firmware and driver add ons

Products

• VMware vCenter Server

Issue/Introduction

A HP support pack is attached to a lifecycle manager image using Hardware Support Manager HP OneView for vCenter.
The pre-check fails with the message "pre-check failed".

The hsm-service.log on the vCenter (/var/log/vmware/vmware-updatemgr/vum-server/) shows the following error:

hsmService:419 [INFO] Retrieved information of task {taskid}: {"action":"UPDATE_PRE_CHECK","description":"Precheck update for host-##","estimatedTimeRemaining":0,"hosts":["host-##"],"id":"{taskid}","messages":["Failed precheck for host-##"],"operationStatusCode":500,"progress":100,"startTime":"yyyy-mm-dd {timestamp}","status":"FAILED"}  
HsmService:yyyy-mm-dd {timestamp}[Dummy-3]hsmService:766 [INFO] Hsm service result: {'output': '{"action": "UPDATE_PRE_CHECK", "description": "Precheck update for host-##", "estimatedTimeRemaining": 0, "hosts": ["host-##"], "id": "{taskid}", "messages": ["Failed precheck for host-##"], "operationStatusCode": 500, "progress": 100, "startTime": "yyyy-mm-dd {timestamp}", "status": "FAILED"}', 'error': None}

Resolution

• Ensure connectivity on port 443 between the OneView appliance and the iLO network. 
• If there is connectivity, engage HP support for analysis of the error 500.