User Groups Not Displaying Assigned Users in AWI After V24 Upgrade

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS
• CA Automic One Automation

Issue/Introduction

After upgrading from version 21 to 24.2, users are not fully displayed under the user group object in AWI. This issue affects both new and existing user groups across multiple clients, causing inconsistencies in user management.

Note: Although the users are not visible within the AWI under the User Groups, when the user group is exported and checked in the JSON file, it does contain the users.

Environment

Release: 24.2

Component: Automic Web Interface

Cause

The issue has been confirmed to be a bug by our Dev team.

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automic Web Interface

Automation.Engine 24.4.0 - Available

Additional Information

Defect ID: DE155899

Defect Public Description: A problem has been solved where assigned Users were not shown in the User Group assign dialog.