Admin Account for Aria Operations Shows Disconnected in SDDC Manager - VCF 4.x
Article ID: 388159
Updated On:
Products
Issue/Introduction
- In some deployments of Aria Operations, there may be a load balancing FQDN with a single admin account, and 3 Aria Operations nodes in a cluster each with their own root account. The load balancing admin account is normally changed by running commands on the primary Aria Operations node in the cluster.
- This article provides guidance for resetting the admin account password and remediating the password in SDDC Manager, when the primary Aria Operations node is unknown, and remediation with the last known password fails.
Environment
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VCF 4.x, 5.x
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Aria Operations 8.x
Cause
The issue could be caused by various reasons:
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The admin account in Aria Operations was changed or expired out-of-band from SDDC password management.
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The Aria Operations admin account may appear 'Disconnected' in SDDC manager if it becomes locked after multiple incorrect login attempts.
- The Aria Operations appliances are not reachable from the SDDC manager, leading them to be disconnected.
Resolution
1) SSH into the SDDC Manager as the vcf user. su to the root user.
2) Check the connection from SDDC Manager to Aria operations using the "ping" and "curl" commands.
ping FQDNofAriaOperations
curl telnet://FQDNofAriaOperations:443
If the commands fail to get a response, it means there is a connectivity issue between the SDDC Manager and the Aria Operations VMs, resolve that issue first and attempt "Remediate Password" If commands return with a response, continue with the steps below.
3) Run lookup_passwords for VROPS. Note the admin password value.
4) Run systemctl stop operationsmanager
5) SSH into each VROPS node (01, 02, and 03) as the respective root user.
6) Run echo -n "" > /etc/security/opasswd on each node. Confirm there is nothing returned when running cat /etc/security/opasswd
7) On each Aria Operations node, run $VMWARE_PYTHON_BIN $VCOPS_BASE/../vmware-vcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py --reset and provide the password value from lookup_passwords when prompted.
8) On the SDDC Manager SSH session, run systemctl start operationsmanager
9) Open the SDDC Manager web client and go to the Password Management screen. It may take a few minutes for operationsmanager to fully start and the passwords to load.
10) For the Aria Operations admin password/account, click the 3 Vertical Ellipses and select "Remediate Password". Provide the value that the admin password was set to.
Note: To unlock the Aria Operations admin account and identify the cause of the lock, refer to the following Knowledge Base articles:
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