Admin Account for Aria Operations Shows Disconnected in SDDC Manager - VCF 4.x
Article ID: 388159
Updated On:
Products
Issue/Introduction
- In some deployments of Aria Operations, there may be a load balancing FQDN with a single admin account, and 3 Aria Operations nodes in a cluster each with their own root account. The load balancing admin account is normally changed by running commands on the primary Aria Operations node in the cluster.
- This article provides guidance for resetting the admin account password and remediating the password in SDDC Manager, when the primary Aria Operations node is unknown, and remediation with the last known password fails.
Environment
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VCF 4.5.1
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Aria Operations 8.x
Cause
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The admin account in Aria Operations was changed or expired out-of-band from SDDC password management.
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The Aria Operations admin account may appear 'Disconnected' in SDDC manager if it becomes locked after multiple incorrect login attempts.
Resolution
1) SSH into the SDDC Manager as the vcf user. su to the root user.
2) Run lookup_passwords for VROPS. Note the admin password value.
3) Run systemctl stop operationsmanager
4) SSH into each VROPS node (01, 02, and 03) as the respective root user.
5) Run echo -n "" > /etc/security/opasswd on each node. Confirm there is nothing returned when running cat /etc/security/opasswd
6) On each Aria Operations node, run $VMWARE_PYTHON_BIN $VCOPS_BASE/../vmware-vcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py --reset and provide the password value from lookup_passwords when prompted.
7) On the SDDC Manager SSH session, run systemctl start operationsmanager
8) Open the SDDC Manager web client and go to the Password Management screen. It may take a few minutes for operationsmanager to fully start and the passwords to load.
9) For the Aria Operations admin password/account, click the 3 Vertical Ellipses and select "Remediate Password". Provide the value that the admin password was set to.
Note: To unlock the Aria Operations admin account and identify the cause of the lock, refer to the following Knowledge Base articles:
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