Exception occurred when acquiring the SDDC Manager token.java.net.UnknownHostException

Products

• VMware Aria Suite

Issue/Introduction

While logged into Aria Lifecycle Manager with the vcfadmin@local user, System information fails to load, displaying the error: "Failed to fetch system information."

Environment

Aria Suite Lifecycle 8.x

Cause

When automating the deployment of Aria Suite Lifecycle Manager using the OVA method, it provides the option to configure both admin@local and vcfadmin@local. This is because the same OVA is used for deployments via both Easy Installer (OVA method) and SDDC Manager.

However, configuring both users during an OVA-based deployment leads to issues due to the presence of the vcfadmin@local user, which is specifically designed for SDDC Manager-based deployments.

When logging in with vcfadmin@local, Aria Lifecycle Manager attempts to communicate with SDDC Manager, but since SDDC Manager is not present in an OVA-based deployment, the request returns a NULL value, leading to Errors.

This issue occurs because vcfadmin@local is meant for SDDC Manager-managed environments and should not be used in standalone OVA deployments.

INFO vrlcm[4007] [http-nio-8080-exec-8] [c.v.v.l.l.s.ProductPolicyServiceImpl] -- Current logged-in user vcfadmin@local 2025-02-04T02:54:06.404Z ERROR vrlcm[4007] [http-nio-8080-exec-8] [c.v.v.l.l.s.ProductPolicyServiceImpl] -- Exception occurred when acquiring the SDDC Manager token.java.net.UnknownHostException: null

Resolution

If deploying Aria Suite Lifecycle Manager via OVA, do not configure the vcfadmin@local user.

Instead, configure just admin@local to avoid system information retrieval issues.