The NetOps Portal caperfcenter_console service is using the incorrect name to reach out to the DM service

Products

• Network Observability
• CA Performance Management

Issue/Introduction

How do we alter the name the caperfcenter_console service uses to contact the devicemanager service when starting up?

Cause

When setting up HTTPS using SslConfig, it makes changes to the service properties files based on what the system returns as the hostname.

Resolution

In this case, the name that was set up is not the name we want to use.  To change this make the following changes:

1. /opt/CA/PerformanceCenter/EM/webapps/EventManager/WEB-INF/em.properties

em.url=<scheme>://<hostname>:<port>/EventManager/

dm.url=<scheme>://<hostname>:<port>/dm/

2. /opt/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/dm.properties

pc.url=<scheme>://<hostname>:<port>/pc/center/

3. /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties

dm.url=<scheme>://<hostname>:<port>/dm/

em.url=<scheme>://<hostname>:<port>/EventManager/

4. Restart the portal services:

#Stop all 4 caperfcenter services
systemctl stop caperfcenter_*

#Start all 4 caperfcenter services
systemctl start caperfcenter_sso caperfcenter_eventmanager caperfcenter_devicemanager caperfcenter_console