SoS vCenter support-bundle collection may fail when another VC support bundle creation is in progress.

Products

• VMware Cloud Foundation
• VMware SDDC Manager

Issue/Introduction

• SoS support-bundle collection for vCenter may fail if there is an existing support-bundle collection is in progress for the vCenter.
• vCenter Server failure may be observed in report.json in such scenario.
  Example:
  

  root@sddc-manager [ /opt/vmware/sddc-support ]# ./sos --vc-logs
  
  Welcome to Supportability and Serviceability(SoS) utility!
  
  Performing SoS operation for ABC domain components
  
  Logs : /var/log/vmware/vcf/sddc-support/sos-XXXX-XX-XX-XX-XX-XX-XXXXXX
  
  Log file : /var/log/vmware/vcf/sddc-support/sos-XXXX-XX-XX-XX-XX-XX-XXXXXX/sos.log
  
  Operation failed for : [VCENTER-SERVER]
  
  root@sddc-manager [ /opt/vmware/sddc-support ]# cat /var/log/vmware/vcf/sddc-support/sos-XXXX-XX-XX-XX-XX-XX-XXXXXX/report.json
  
  {
  
      ""VCENTER-SERVER"": {
  
          ""overall_status"": ""COMPLETED_WITH_FAILURE"",
  
          ""message"": """",
  
          ""subtasks"": [
  
              {
  
                  ""name"": ""vcenter-1.vrack.vsphere.local"",
  
                  ""status"": ""FAILED"",
  
                  ""message"": ""ERROR: [{'args': [], 'default_message': 'Another support bundle generation task is already in progress.', 'id': 'com.vmware.appliance.supportbundle.task_running'}] NOT_ALLOWED_IN_CURRENT_STATE""
  
              }
  
          ]
  
      },
  
      ""operation-status"": ""COMPLETED_WITH_FAILURE""
  
  }
  
  "

Environment

SDDC Manager 9.0
vCenter 9.0

The issue may be observed in previous release as well. User is expected to follow same process.

Resolution

User should wait for existing vCenter support-bundle to complete and retrigger the SoS log collection.