Guest Customization fails in Red Hat Enterprise Linux 10

Products

• VMware Cloud Director

Issue/Introduction

When attempting to customize a Red Hat Enterprise Linux 10 or higher it fails with the following error:

in the  /var/log/vmware-imc/toolsDeployPkg.txt file on the Guest OS, you see an error similar to:

2025-01-30T13:06:47 DEBUG: opening file for writing (/etc/sysconfig/network-scripts/ifcfg-xxxx)
2025-01-30T13:06:47 ERROR: Fatal error occurred during customization !! Customization halted
2025-01-30T13:06:47 ERROR: Error : No such file or directory:Error writing data to file (/etc/sysconfig/network-scripts/ifcfg-xxxx). No such file or directory at /var/run/.vmware-imgcust-dYgea8Y/scripts/Utils.pm line 655

 

Environment

VMware Cloud Director 10.x
VMware vCenter Server 7.X
VMware vCenter Server 8.X

Cause

The issue is caused due to customization script failing to locate the file "/etc/sysconfig/network-scripts/ifcfg-xxxx" 

Starting from Red Hat Enterprise Linux 10 and onwards ifcfg-rh plugin is no longer supported by Red Hat therefore the directory /etc/sysconfig/network-scripts will no longer exist and if it does exist it will be ignored.

Resolution

This issue is resolved in VMware vCenter Server 8.0 U3b available at Broadcom Downloads.