ConnectALL sync may get stopped due to Jira flow filter

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

When you have a Jira flow filter in place with issuekey, if the issue key(s) in flow filter are deleted from Jira, this may stop sync from working.

Example Flow Filter: status='Open' AND issuekey IN ('XYZ-1','XYZ-2')

If the issue XYZ-1 is deleted from Jira

You will see below kind of errors in the log.

com.go2group.connectall.model.transformer.jira.rest.JiraRestConnectionManager: Exception due to:

java.lang.Exception: Exception occurred in fetching the records by query : {"errorMessages":["An issue with key 'XYZ-###' does not exist for field 'issuekey'."],"errors":{}}

Environment

3.x

Cause

This is because the JQL still tried to fetch/get the records based key in flow filter and since it could not find the key, Jira does not return any record and sync wont work.

Resolution

Remove the issuekey from the flow filter for it to work.

Updated Flow Filter: status='Open' AND issuekey IN ('XYZ-2')