Few cdm disk metrics missing

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

When configured through MCS. Few cdm disk metrics are missed.

Environment

• Release: DX UIM 23.4.2
• Component: CDM 7.20/7.21
• Robot: 23.4.1

Cause

• Verify the cdm.cfg file, qos config for C:\\/D:\\ , where as config for fixed_default,  which will be incorrect.
• Found that removeSections is not happening while deploying the profile.
• Noticed that the robot version is 23.4.1 where as UIM server is on 23.4.2, which doesnt have the code change for the section removal.

Resolution

1. Update all robots to 23.4.2 or higher
2. Make any minor change to the Disk profiles so that they will be reprocessed and pushed to the robot.

Additional Information

If other cdm metrics are missed you can also try:

1. Temporarily modify profiles at the device level to force a CDM profile resync
2. Allow profiles to be synced and confirm that the missing data is collected
3. Revert the profile change made at the device level