Unable to Fetch Track and Trace Logs

Products

• Email Security.cloud

Issue/Introduction

Your track and trace search returned too many matches, requiring modifications to the criteria

Environment

Email Security.Cloud,

Track and Trace

Cause

A track and trace report is being generated for the entire domain, exceeding the display limits of the portal.

Resolution

You can try one of the following options:

1. Refine your Search – Narrow the results by breaking the search into smaller time ranges, such as 11:00 AM–3:00 PM and 3:00 PM–11:00 PM. Adjust as needed until track and trace can display the results on screen
2.  Use Email Option – Instead of selecting “View the results on screen,” choose “Email the results as a CSV file when the search is complete.”