Failed to extract image from the host an error occurred while re-creating VIM VMware_bootbank_esx-base_8.0.3-0.0.24022510

Products

• VMware vSphere ESXi
• VMware vCenter Server 8.0

Issue/Introduction

Symptoms :

• Observed in /var/log/lifecycle.log.
  • "Failed to extract image from the host an error occurred while re-creating VIM VMware_bootbank_esx-base_8.0.3-0.0.24022510"

• From var/log/vmware/vmware-updatemgr/vumn-server/vum-server.log  
  • A general system error occurred: Failed to extract image from the host: an error occurred while re-creating VIB VMware_bootbank_esx-base_8.0.2-0.48.24789317. Extraction of image from host ESXi_FQDN failed
• From /var/run/log/lifecycle.log :
  • "Cannot find or stage payload useropts type boot of VIB VMware_bootbank_esx-base_8.0.2-0.48.24789317: "filename \'var/db/payloads/boot/useropts\' not found"

Environment

• VMware vCenter Server 8.x
• VMware vSphere ESXi 8.x

Cause

Extracting a vSphere Lifecycle Manager image from an existing ESXi host might fail after a kernel configuration change

Each update of the kernel configuration also triggers an update to the /bootbank/useropts.gz file, but due to a known issue, the basemisc.tgz might not contain the default useropts file after such an update. As a result, when attempting to extract a vSphere Lifecycle Manager image from an existing ESXi host, the absence of the default useropts file leads to failure to create the esx-base.vib file and the operation also fails.

Resolution

Upgrade to VMware ESXi 8.0 Update 3b | 17 SEP 2024 | ISO Build 24280767

Contact support for help if you are experiencing this issue with a version higher than 8.0Update 3b.

Additional Information

vxrail systems must check compatibility for build 24280767,

vxrail 8.0.311 and vSphere 8.0 U3b - 24280767

or 

vxrail 8.0.310 and vSphere 8.0 U3b - 24280767