Error "Unlock your Account" for some Authhub users logging in thru Rally SSO

Products

• Rally SaaS

Issue/Introduction

Some Rally users are seeing the following error message on the Broadcom screen when logging in thru Authhub:

Unlock your account

Reset your Password

No verified Credentials Found

Cause

The affected user has logged in thru another Broadcom product (Support Portal, Community page, etc) at some point and that account has been locked out.

Resolution

• Initiate a password reset via the link in the message or contact GCA at 1-800-225-5224
• You can also go to Support.Broadcom.com and choose login.
• If the account is locked out a password reset screen will appear.