VLSR - Failed to find DPX agent LS registration

Products

• VMware Live Recovery

Issue/Introduction

Reconfiguring SRM appliances fails with the error.

ERROR
Operation Failed
Received SOAP response fault from [<SSL(<io_objp:0x00007fad6c172d90, h:15, <TCP '###.###.###.### :38132'>, <TCP '###.###.###.### : 443'>>),/lookupservice/sdk>]: get
Operation ID: 82e1fb96-b4f0-4f2d-b60d-c0c980eaa681

 

/var/log/vmware/drconfigui/drconfig.log

2025-01-30T12:47:23.732-08:00 verbose drconfig[01372] [SRM@6876 sub=DrConfigCloudConnectionManager opID=b8078b9d-2c71-44bf-8bef-f6b8c2a4648a-getActiveAgent] Failed to find DPX agent LS registration: (dr.fault.ServiceNotFound) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    service = "com.vmware.dr.dpxa"
-->    msg = ""
--> }
--> [context]zKq7AVECAAQAAGFXdAENZHJjb25maWcAACwZHGxpYnZtYWNvcmUuc28AAYLdDmxpYmNvbm5lY3Rpb24tcHNjLnNvAAFECAoBkaIOAk89F2RyLWNvbmZpZ3VyYXRvcgACSmQXA4W5D2xpYmRyY29uZmlnLXR5cGVzLnNvAAQN3wpsaWJkci12bW9taS5zbwAAzik0ANJCNADgfUkFsI4AbGlicHRocmVhZC5zby4wAAbf+g9saWJjLnNvLjYA[/context]

2025-01-30T12:47:38.011-08:00 warning drconfig[00970] [SRM@6876 sub=DrConfigCloudConnectionManager.DpxAgentMonitor] Failed to get local agent LS registration:
--> (lookup.fault.EntryNotFoundFault) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    errorMessage = "Entry with name serviceId: c147eacc-b9a0-4774-b74e-ac4dcf75d7b3 not found.",
-->    name = "serviceId: c147eacc-b9a0-4774-b74e-ac4dcf75d7b3"
-->    msg = "Received SOAP response fault from [<SSL(<io_obj p:0x00007f402c01ea90, h:15, <TCP '###.###.###.### : 40458'>, <TCP '###.###.###.### : 443'>>), /lookupservice/sdk>]: get
--> "
--> }
--> [context]zKq7AVECAAQAAGFXdAEUZHJjb25maWcAACwZHGxpYnZtYWNvcmUuc28AAbcOBGxpYmxvb2t1cC10eXBlcy5zbwABehsCAiohJGxpYnZtb21pLnNvAAIsZCQClvQjA2tnC2xpYmRyLXZtb21pLnNvAAM3ZwsCdzUdAW3FAwRTbQ5saWJjb25uZWN0aW9uLXBzYy5zbwAETXwOBPV9DgXsNRBkci1jb25maWd1cmF0b3IABbRWEAV6nhAGmHYDbGliZnVuY3Rpb25hbC5zbwAAspNAAM4pNADSQjQ=[/context]

 

/var/log/vmware/vpxd/vpxd.log

2025-01-30T12:11:20.348-08:00 info vpxd[89110] [Originator@6876 sub=MoExtensionMgr opID=25183926] Updating extension in Lookup service; com.vmware.vcDr, id: e0b70c15-930b-4786-8d4d-a32b4be257b4_com.vmware.vcDr
2025-01-30T12:11:20.383-08:00 info vpxd[89110] [Originator@6876 sub=vmomi.soapStub[0] opID=25183926] SOAP request returned HTTP failure; <<cs p:00007ff82c004d40, TCP:localhost:1080>, /lookupservice/sdk>, method: set; code: 500(Internal Server Error); fault: (lookup.fault.EntryNotFoundFault) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    errorMessage = "Entry with name serviceId: e0b70c15-930b-4786-8d4d-a32b4be257b4_com.vmware.vcDr not found.",
-->    name = "serviceId: e0b70c15-930b-4786-8d4d-a32b4be257b4_com.vmware.vcDr"
-->    msg = "Received SOAP response fault from [<<cs p:00007ff82c004d40, TCP:localhost:1080>, /lookupservice/sdk>]: set
--> "
--> }
2025-01-30T12:11:20.383-08:00 warning vpxd[89110] [Originator@6876 sub=MoExtensionMgr opID=25183926] Failed to update LS service registration; id: e0b70c15-930b-4786-8d4d-a32b4be257b4_com.vmware.vcDr, spec: (lookup.ServiceRegistration.SetSpec) {
-->    serviceVersion = "9.0.2",
-->    vendorNameResourceKey = <unset>,
-->    vendorNameDefault = <unset>,
-->    vendorProductInfoResourceKey = <unset>,
-->    vendorProductInfoDefault = <unset>,
-->    serviceEndpoints = (lookup.ServiceRegistration.Endpoint) [
-->       (lookup.ServiceRegistration.Endpoint) {
-->          url = "https://<vCenter FQDN>:443/catalog/com.vmware.vcDr_catalog.zip",
-->          endpointType = (lookup.ServiceRegistration.EndpointType) {
-->             protocol = "https",
-->             type = "com.vmware.cis.common.resourcebundle"
-->          },
-->          sslTrust = <unset>,
-->          endpointAttributes = (lookup.ServiceRegistration.Attribute) [
-->             (lookup.ServiceRegistration.Attribute) {
-->                key = "com.vmware.cis.common.resourcebundle.basename",
-->                value = "cis.vcextension.com_vmware_vcDr.ResourceBundle"
-->             }
-->          ]
-->       }
-->    ],
-->    serviceAttributes = <unset>,
-->    serviceNameResourceKey = "com.vmware.vcDr.label",
-->    serviceNameDefault = <unset>,
-->    serviceDescriptionResourceKey = "com.vmware.vcDr.summary",
-->    serviceDescriptionDefault = <unset>
--> }, N6Lookup5Fault18EntryNotFoundFault9ExceptionE(Fault cause: lookup.fault.EntryNotFoundFault
--> )
--> [context]zKq7AVECAQAAAA8jcwEbdnB4ZAAAMxxTbGlidm1hY29yZS5zbwAA/hdCAB8/QwCMmUoBe2UDbGlibG9va3VwLXR5cGVzLnNvAAFQZwMC4WIhbGlidm1vbWkuc28AAuqQIQJfCiEC19oaAifPGgEJ9wKD3To8AXZweGQAg9s/PAGDPG8iAYNtFYICAk11HIOk718Cg+yggAKDN7GAAoMrxH8CgxqbgAIABOw3ABdFOAC7D1EEsI4AbGlicHRocmVhZC5zby4wAAXf+g9saWJjLnNvLjYA[/context]

Environment

VMware Site Recovery Manager 9.x

Cause

A "SOAP response fault" when registering Site Recovery Manager indicates an error occurred during communication with the vCenter server while attempting to register the SRM instance.

Check for existing registrations of Site Recovery Manager

Resolution

We need to clean up the vCenter Server Extension Manager.

1.Log in to https://<vCenter_Server_address>/mob/?moid=ExtensionManager with vCenter Server credentials.

2.In the extensionList property, click the link for the com.vmware.vcDr extension key to check the key details.

3.Verify that the displayed data is for VMware Site Recovery Manager.

4.In ExtensionManager, click unregisterExtension.

5.Enter com.vmware.vcDr for the extension key value, and click Invoke Method.

6.Verify that the result displays void and not an error message.

7.Refresh the ExtensionManager page and verify that the extensionList entry does not include com.vmware.vcDr.

8.Reconfigure the VMware Site Recovery Manager Appliance to Connect to a vCenter Server.