VMDK size and properties of the VM show blank on vCenter server

Products

• VMware vCenter Server

Issue/Introduction

• Unable to see virtual disk sizes, policy, shares and datastore path details from virtual machine settings using vCenter UI.
• After adding the additional virtual disk to existing virtual machine using vCenter UI, you may not be able to see the disk attributes and properties.
• Unable to modify the VMDK size as it does not show current size and properties using vCenter UI.

However, if we edit the VM settings on host client (Host UI), all the properties and VMDK settings shows as expected.

 

To validate, On vCenter UI when edit the VM settings, the information shows as below.

Environment

vCenter Server 7.x

vCenter Server 8.x

Cause

The issue is observed when there is a SSL trust mismatch on vCenter server with solutions. 

You may see in the /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo log similar events as below.

Caused by: com. vmware. vim. vmomi. core.exception. CertificateValidationException: Server certificate chain is not trusted and thumbprint verification is not configured
at com. vmware. vim. vmomi. client.http.impl.ClientExceptionTranslator. translate (ClientExceptionTranslator.java:75)
47 common frames omitted
Caused by: com. vmware. vim. vmomi. core. exception. CertificateValidationException: SSL handshake from 0.0.0.0/0.0.0.0:33242 to /xx.xx.xx.xx:443 failed in 4 ms
at com. vmware. vim. vmomi. client.http. impl. ThumbprintTrustManager$HostnameVerifier.handleHandshakeException (ThumbprintTrustManager. java: 649)
at com.vmware. vim. vmomi. client.http.impl. ThumbprintTrustManager$HostnameVerifier. verify (ThumbprintTrustManager.java: 474)
at com. vmware. vim. vmomi. client.http.impl. VlsisslSocketFactory. verifyHostname (VlsiSslSocketFactory. java:129)
at com. vmware. vim. vmomi. client.http.impl. VlsisslSocketFactory. createLayeredSocket (VlsiSslSocketFactory. java:122)
at com. vmware. vim. vmomi. client.http.impl. VlsiSslSocketFactory. connectSocket (VlsiSslSocketFactory.java:88)

Resolution

The SSL trust issues can be fixed using the lsdoctor utility. The KB Using the 'lsdoctor' Tool has the instructions to fix the SSL trust issues and also the precautions to be taken before performing the fix.