Symantec Identity Manager unable to logon to Connector Server Management Console

Products

• CA Identity Suite

Issue/Introduction

Facing trouble login to the Symantec Connector server management console, getting an Error HTTP 503 as below.

 

Environment

All Identity Manager

Resolution

The issue can be solved by applying the following procedure below:

1)Stop JCS Service

2)Delete the following folders

3)..\Connector Server\Data\activemq

4)..\Connector Server\data\cache

5)..\Connector Server\data\derby

6)..\Connector Server\data\port

7)..\Connector Server\jcs\data\jdbm\etasa

8)..\Connector Server\jcs\data\jdbm\SA Configuration

9) Start JCS Service

Now you can try logging into the Management Console

Remember to import any custom bundles/connectors you have built.